Behavioral Marketing
Use psychology, data, and ethical persuasion to shape customer decisions and improve marketing performance
This Behavioral Marketing course teaches you how people really think, decide, and act so you can create more effective marketing strategies. You’ll learn how to use psychology, data, and ethical persuasion to shape customer decisions and improve marketing performance while building stronger trust with your audience.
Apply Behavioral Marketing Principles To Improve Customer Response
- Understand the psychology behind attention, perception, memory, and buying behavior
- Use behavioral insights to design messages, offers, and experiences that drive action
- Apply social proof, authority, scarcity, and urgency in a responsible way
- Improve marketing performance through segmentation, testing, and conversion-focused design
Behavioral Marketing combines behavioral science with practical marketing tactics to influence customer decisions ethically and effectively.
In this course, you’ll explore how people actually make decisions, from the biases and heuristics that shape quick judgments to the emotions and motivations that drive action. You’ll see how attention, perception, and memory affect whether your message is noticed, remembered, and acted on, giving you a stronger foundation for modern Marketing.
You’ll also learn how to build confidence and reduce perceived risk through trust signals, credibility, and message framing. The course shows you how to apply behavioral segmentation, choice architecture, and pricing psychology to create better customer experiences across websites, landing pages, email, and follow-up messaging. These techniques help you design marketing that feels clear, relevant, and persuasive without relying on pressure tactics.
As you move through lessons on influence principles, retention psychology, and experimentation, you’ll gain practical tools for improving conversion rates and long-term customer relationships. You’ll learn how to test behavioral ideas, measure results, and refine your approach based on evidence rather than guesswork. By the end of the course, you’ll think more strategically about customer behavior, create more effective Marketing campaigns, and make decisions that improve performance while strengthening trust.
Full lesson breakdown
Lessons are organized by topic area and each includes descriptive copy for search visibility and student clarity.
Course Foundations
1 lesson
Behavioral Science Basics
1 lesson
The Psychology of Notice
1 lesson
Biases and Heuristics
1 lesson
What Drives Action
1 lesson
Building Confidence
1 lesson
Message Design
1 lesson
Influence Principles
1 lesson
Motivating Timely Action
1 lesson
Audience Strategy
1 lesson
Conversion Optimization
1 lesson
Lifecycle Messaging
1 lesson
How Context Shapes Value
1 lesson
Keeping Customers Engaged
1 lesson
Experimentation and Measurement
1 lesson
Responsible Behavioral Marketing
1 lesson
Professor Bo Bennett
Professor Bo Bennett guides this AI-built Virversity course with a clear, practical teaching style.