Emotional Intelligence: Practical Skills for Better Relationships, Decisions, and Leadership

This course on Emotional Intelligence gives you practical tools to improve relationships, make better decisions, and lead with greater confidence in any Business setting. Designed as a structured, workplace-ready course with Professor David Grant on understanding emotions, improving self-awareness, and responding with greater skill., it helps you turn everyday interactions into stronger outcomes.

Build Emotional Intelligence Skills For Better Business Outcomes

• Learn the core principles of Emotional Intelligence and why they matter at work
• Strengthen self-awareness by recognising patterns, triggers, biases, and emotional habits
• Improve self-management so you can stay composed under pressure and respond with control
• Develop communication, empathy, and conflict-handling skills that support stronger collaboration

A practical Emotional Intelligence course for better relationships, decisions, and leadership.

Across 18 focused lessons, you will explore the four core domains of Emotional Intelligence and learn how they shape performance, teamwork, and leadership in Business environments. The course moves from foundations to real-world application, helping you understand how emotions influence thoughts, behaviour, and the quality of your decisions.

You will examine your emotional patterns, identify triggers and habitual reactions, and practise naming emotions more accurately so you can use them more effectively. You will also learn how to manage emotions under pressure, create space between stimulus and response, and build resilience when facing stress or setbacks.

The course goes beyond self-management by showing you how to read social cues, understand empathy beyond sympathy, and listen for meaning rather than just words. You will gain practical communication skills for giving feedback, handling conflict without escalation, and building trust and psychological safety within teams.

Finally, you will apply Emotional Intelligence to decision-making and leadership, creating a personal action plan you can use immediately in your work. By the end of the course, you will be more self-aware, more composed, and better equipped to lead, collaborate, and communicate with confidence in Business and beyond.