How ChatGPT Fits Into Customer Support

This lesson introduces where ChatGPT fits inside a modern customer support operation. It explains the difference between using AI as a frontline automation tool, an agent assistant, a knowledge access layer, and a quality improvement partner.

Learners will see that ChatGPT is most valuable when it is placed inside clear support workflows with guardrails, escalation rules, human review, and accurate source material. The lesson focuses on practical fit, not advanced prompt design or technical implementation, which are covered later in the course.