What ChatGPT Can and Cannot Do for Sales

This lesson sets realistic expectations for using ChatGPT in sales work. Learners will see where AI can meaningfully improve outreach, discovery preparation, follow-up, and pipeline communication, and where human judgment remains essential.

The core message is practical: ChatGPT is not a replacement for sales skill, product knowledge, account research, ethics, or relationship-building. It is best used as a thinking and drafting partner that helps salespeople move faster, sharpen their language, prepare more thoroughly, and avoid generic communication.