What ChatGPT Can and Cannot Do for a Small Business

This lesson gives small business owners a practical, grounded view of what ChatGPT is useful for and where it can create risk. The focus is not on technical theory, but on deciding when ChatGPT can speed up everyday work, improve thinking, draft useful materials, and support better decisions.

You will learn to separate strong use cases from weak ones, understand why human review still matters, and recognize the main limits around accuracy, privacy, judgment, legal or financial advice, and business-specific context. By the end, you should be able to look at a task in your business and decide whether ChatGPT should draft it, analyze it, improve it, brainstorm it, or stay out of it.