Why Behavioural Interviewing Works

This lesson explains why behavioural interviewing is a stronger foundation for hiring decisions than casual conversation, intuition, or hypothetical questioning. It shows managers how structured questions about real past behaviour create more comparable, job-relevant evidence.

Learners will understand the practical logic behind behavioural interviewing: define the capability, ask for a specific example, probe for context and actions, and evaluate the evidence against clear criteria. Later lessons will cover question design, probing techniques, scoring rubrics, and candidate debriefs in more detail.